FAQs
These answers outline common Lorumina shopping steps. Read the product listing, checkout disclosures and full policies for further details relevant to your purchase.
Do I need to open an account?
Use the choices offered at checkout. Guest checkout can be used where available. Keep contact details accurate and any account credentials private.
What payment options apply?
Methods actually offered at checkout apply to the order and may vary by location or currency. A method not displayed there is not promised.
How should payment credentials be supplied?
Enter them through the checkout payment interface. Do not email passwords, full card numbers or security codes to support. Report suspected unauthorized payment activity to your provider.
What about conversion charges?
Review the checkout currency and final total. Your bank or provider may apply its own conversion rate or fees if your account uses another currency.
Which delivery details matter?
Confirm recipient, street, apartment or unit where needed, city, region, postal code and requested contact details. Use a complete deliverable address and correct errors before payment.
Can I amend or cancel an order?
Email support@lorumina.com promptly with the reference and request. We confirm what remains possible at the current fulfillment stage. Dispatch can prevent changes; no fixed cancellation-hours window is guaranteed.
When should delivery be expected?
Average fulfillment is estimated at 8–14 business days. Orders are generally processed and dispatched within 3 business days after payment confirmation; estimated transit is 5–11 business days. Business days are Monday through Friday, excluding public holidays. The estimates are not a guarantee of arrival on a specific date.
How can I track a parcel?
Tracking is provided when available after dispatch. Carrier scans may take time to appear. Separate parcels may have different references and arrival dates. Ask us about unclear progress or a missing delivery.
What if goods are incorrect, damaged or incomplete?
Send the order reference, explanation and available photos. We assess the facts and appropriate remedies while preserving mandatory rights.
What is the ordinary return window?
Request an eligible return within 30 calendar days after receipt. Goods generally should be unused, unworn and in original condition with packaging, tags and accessories. Get authorization and the correct destination before posting.
Who pays postage and when are refunds initiated?
For an ordinary change of mind you pay return postage, and original shipping is generally not refunded unless law requires otherwise. We cover reasonable applicable return costs for faulty or incorrectly supplied goods. Approved refunds are initiated within 10 business days after inspection or sufficient evidence unless law requires sooner. Provider or bank posting time is additional.
Where can I get more help?
Email support@lorumina.com with an order reference or item link. Leave passwords and complete payment credentials out of your message.