Return & Refund Policy

Updated October 29, 2026. Email support@lorumina.com to begin a Lorumina return or purchase enquiry. This voluntary policy preserves mandatory rights for faulty, misdescribed or undelivered goods.

Ordinary requests within 30 days

Contact us within 30 calendar days of receipt, identifying the order, checkout email, items and reason. Statutory cancellation or defect claims may have different periods that continue to apply.

Condition and exclusions

Change-of-mind goods generally must be unused, unworn and in original condition with tags, accessories and packaging. Personalized or made-to-order goods, perishables, opened hygiene-sensitive items, used digital content and gift cards may be excluded from discretionary returns where disclosed and lawful. Mandatory defect remedies remain available.

Authorization and posting

We review eligibility and provide instructions and the appropriate destination for your case. Do not rely on a sender label or assume another contact address accepts goods. Package securely and keep posting and tracking records.

Return postage and original charges

You pay return postage for an ordinary change of mind. Original shipping is generally not refunded on discretionary returns unless law requires it. We cover reasonable applicable return costs for faulty or incorrectly supplied goods and provide required remedies. Free labels are not promised for every return.

Incorrect, damaged or missing items

Describe the issue with the order number and available item, label and packaging photos. Retain relevant materials during review. We assess repair, replacement, refund or another appropriate remedy under the facts and law. Evidence requests do not override legal entitlements.

Assessment and refund timing

We explain the outcome after inspecting returned goods or reviewing sufficient evidence. Approved refunds are initiated to the original payment method within 10 business days after inspection or sufficient evidence unless a shorter legal period applies. Additional posting time depends on your bank or provider. Contact us about an expected credit that does not appear.

Exchanges

Exchanges require confirmed availability and practical arrangements and are not guaranteed. An authorized return and separate purchase may be appropriate; we explain the option before you proceed.

Cancellation

Ask promptly. We confirm whether fulfillment can be stopped and the applicable refund. Dispatch may prevent cancellation, and a request alone is not acceptance. Statutory cancellation rights remain intact.

Refusal or missed collection

Contact us so the reason and carrier outcome can be assessed. Refusal or missed collection does not automatically complete cancellation. Only lawful, disclosed and evidenced costs may be considered rather than automatic forfeiture of the entire payment.

Mandatory rights prevail

Required periods, standard delivery refunds, remedies and cost allocations take priority over this voluntary policy. Send case questions to support@lorumina.com.